Our staff is comprised of bilingual collectors and are thoroughly versed in all areas of collections. Areas of expertise include:
- Commercial insurance appeals
- Misquoted benefits
- Coordination of benefits issues
- Navigation of managed care protocols
- Workers’ compensation follow up
- Crime victim assistance
- MVA/PI (Motor Vehicle Accidents/Personal Injury) liability claims
- Liens and LOPS (Letters of Protection)
- Subrogation issues
- Pre-certification problems
- Non-network penalties/denials
Collectors are also trained in all aspects of the FDCPA and other state laws and regulations. All of our collectors are encouraged to be certified as Professional Collector Specialists by the American Collectors Association.
We are proud of our flawless eleven-year history in strict compliance with all Federal and State laws that govern our industry, with no litigation to date. Maintaining this record is of paramount importance at Concentric.